Effective date: November 10, 2026
This shipping policy applies to physical products ordered from shopkieumaison.com, operated by Kieu Maison Retail LLC.
Where we deliver
We deliver to addresses in the United States. Check the delivery address and the available shipping option in your order summary before placing an order.
Shipping charges
Standard shipping within the United States is free. Review the order summary at checkout for your selected delivery address.
Processing and transit times
| Stage | Estimated time |
|---|---|
| Order processing | 1–2 business days |
| Standard shipping after dispatch | 5–8 business days |
Processing and transit are separate stages: the shipping estimate starts after dispatch, rather than when the order is placed. Business days are weekdays, excluding public holidays. Delivery times are estimates, not guaranteed arrival dates.
Check your delivery information
Please enter the complete recipient name, street address, apartment or unit number where applicable, city, state and ZIP code. Check your email address so customer care can identify and respond to order questions.
If you notice an error or want to request a change or cancellation, contact us promptly with the order number and the correction requested. We will review the order status and explain the available options. A change request is not confirmed until customer care confirms it.
Shipment and tracking questions
For dispatch, tracking or delivery questions, email customer care with your order number. Include the tracking reference if one has been provided. If a shipment is outside the estimated delivery window, let us know so the shipment status and next steps can be reviewed.
Marked delivered but cannot be located
Check the delivery details, nearby safe places and building reception, where applicable. If you still cannot locate the parcel, contact us with your order number and any tracking information.
Damaged or incorrect deliveries
Keep the product and its packaging, and contact us with a description of the problem. Clear photographs of the item, packaging and shipping label can help us review the issue. Our Refund and Returns Policy explains the 30-day return request period, return shipping responsibility and refunds to the original payment method.
Contact customer care
Kieu Maison Retail LLC
Email: support@shopkieumaison.com
Phone: +1 610-744-7858
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