Effective date: November 10, 2026
This Privacy Policy explains how Kieu Maison Retail LLC (“Kieu Maison”, “we”, “us”) handles personal information when you visit shopkieumaison.com, contact us, create an account or place an order.
Information we collect
We collect the information you provide, such as your name, email address, telephone number, billing and delivery addresses, order details, account information and messages to customer care. Please do not send payment card numbers or other sensitive payment details by email or through our contact form.
Our website and hosting services also process technical information such as IP address, browser and device information, pages requested, timestamps and security logs. Cookies and similar technologies help maintain your shopping cart, account login, checkout session and security settings.
How we use information
We use information to operate the store, respond to inquiries, process and fulfill orders, provide tracking and customer service, handle returns and refunds, maintain accounts, prevent fraud and troubleshoot technical issues. We may also retain information needed for accounting, tax, dispute handling and other applicable obligations.
Service providers and disclosures
We share information needed to perform these tasks with service providers, including website hosting and store infrastructure providers, email services, carriers and fulfillment partners. When an online payment method is available at checkout, its payment provider processes payment information under its own privacy terms. We may disclose information where required by applicable law or to protect legitimate rights and the security of our services.
Cookies and your choices
Essential cookies support cart contents, account authentication, checkout and security. You can control or delete cookies through your browser settings; blocking essential cookies may prevent parts of the store from working. Any optional analytics or advertising technologies added to the site will be described and, where required, controlled through an appropriate consent mechanism.
Retention and security
We keep personal information for as long as reasonably needed for the purposes described above, including handling an order, resolving a dispute and meeting applicable recordkeeping obligations. We use HTTPS and access controls to help protect information. No method of storage or transmission is completely secure.
Your requests
You may contact us to request access to, correction of or deletion of your personal information, subject to applicable law and information we need to retain. We may need to verify your identity before responding. You can update available account details through My Account. If you receive optional marketing emails, use the unsubscribe link in those messages.
Children, external links and changes
Our store is intended for adults and is not directed to children under 13. External websites linked from our store have their own privacy practices. We may update this policy as our services change; the effective date above identifies the latest version.
Contact
Kieu Maison Retail LLC
Email: support@shopkieumaison.com
Phone: +1 610-744-7858
Website: Contact Customer Care